Privacy Policy

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Last Updated: 28th Mrach-2025

Vpack Machine Pvt. Ltd. (“Company,” “we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, process, store, and protect your personal information when you interact with our website, products, and services.

By accessing or using our website, you acknowledge and agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal data to improve our services and provide a seamless user experience.

1.1 Personal Data

We collect personal information when you:

Fill out contact forms or request a quote
Communicate with us via email or phone
Subscribe to newsletters or marketing materials
Purchase or inquire about our products and services

This data may include:

Full name, email address, phone number, and company details
Billing and shipping addresses (if applicable)
Payment information (processed securely through third-party payment providers)

1.2 Non-Personal Data

When you visit our website, we may automatically collect:

IP address, browser type, and operating system
Pages visited, time spent on the site, and referral source
Cookies and tracking technologies (detailed in Section 5)

2. How We Use Your Information

We use collected data for the following purposes:

✅ To Provide Services: Process inquiries, fulfill orders, and manage customer relationships.
✅ To Improve User Experience: Analyze website traffic and optimize our platform.
✅ To Communicate With You: Send updates, promotional offers, and respond to inquiries.
✅ To Ensure Security: Prevent fraud, unauthorized access, and protect our systems.
✅ To Comply With Legal Obligations: Meet regulatory requirements and enforce agreements.

3. Legal Basis for Processing

We process your personal data based on:

Contractual necessity (fulfilling service requests and transactions)
Legitimate business interests (website optimization, customer support)
Legal compliance (fulfilling regulatory requirements)
Consent (for marketing communications)

You may withdraw consent at any time by contacting us or using the “unsubscribe” option in emails.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information. However, we may share data under the following circumstances:

🔹 Service Providers: Trusted third-party vendors for payment processing, marketing, analytics, and IT support.
🔹 Legal Compliance: When required by law or to protect rights, property, or safety.
🔹 Business Transfers: If we undergo a merger, acquisition, or asset sale, your data may be transferred.

All third parties are contractually obligated to handle your data securely and confidentially.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance website functionality and analyze user behavior.

5.1 Types of Cookies We Use

Essential Cookies: Required for website operation.
Analytical Cookies: Help us understand user interactions and improve the site.
Marketing Cookies: Enable personalized ads and promotional campaigns.

5.2 Managing Cookies

You can adjust your browser settings to disable cookies. However, this may affect website performance.

6. Data Security & Storage

We implement robust security measures to protect your personal data, including:
🔒 Secure servers and encrypted storage
🔒 Restricted access to authorized personnel only
🔒 Regular security audits and compliance checks

While we take industry-standard precautions, no system is 100% secure. Users should exercise caution when sharing personal information online.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

✔️ Access: Request a copy of the personal data we hold about you.
✔️ Correction: Update or correct inaccurate information.
✔️ Deletion: Request deletion of your data (subject to legal requirements).
✔️ Data Portability: Receive your data in a structured format.
✔️ Marketing Opt-Out: Unsubscribe from promotional emails at any time.

To exercise these rights, contact us using the details below.

8. International Data Transfers

If you are accessing our website from outside India, please note that your data may be transferred to and processed in India and other jurisdictions with different data protection laws.

By using our services, you consent to such transfers as necessary for service fulfillment.

9. Third-Party Links & Services

Our website may contain links to third-party websites. We are not responsible for their privacy policies, and we encourage you to review their terms before submitting personal data.

10. Retention Policy

We retain personal data only as long as necessary for:

Legal and regulatory compliance
Business operations and service fulfillment
Security and fraud prevention

When no longer needed, data is securely deleted or anonymized.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or business practices. Updates will be posted on this page with a revised effective date.

We encourage users to review this policy periodically.